Returns, complaints and refunds

Send cancellation, withdrawal or complaint requests to contact@stringer-s.com. Include the order number, the email used for payment and a short explanation. Photos are useful when reporting a defective or non-conforming print.

Correspondence and return address: Prądzyńskiego 7 / 11 Wrocław 50-434. Contacting us first helps us identify the parcel but does not restrict any statutory right.

A print made from the Customer's model and selected parameters, material, colour and quantity is generally a non-prefabricated item made to the Customer's specification. The statutory distance-selling withdrawal right is therefore normally excluded under Article 38(3) of the Polish Consumer Rights Act.

This exclusion never removes rights relating to defective goods or goods that do not conform to the contract. If production has not started, contact us immediately. We may agree to cancel and refund a custom order, but cancellation requires our confirmation.

If an order is not covered by the custom-made exception, a consumer may withdraw from an online contract within 14 days after receiving the goods. An unequivocal statement sent by email or post before the deadline is sufficient; using a specific form is not mandatory.

The goods must be returned within 14 days after the statement. The consumer bears the direct return cost for an ordinary withdrawal. This does not apply to an accepted claim concerning goods that do not conform to the contract.

Following an effective withdrawal, we refund the received payment and the cost of the least expensive standard delivery offered for the order without undue delay and no later than 14 days after receiving the statement. We may withhold the refund until the returned goods or proof of dispatch is received, whichever occurs first.

Refunds use the original payment method unless the Customer expressly accepts another free method. After a refund is submitted, processing by the payment provider or bank can take up to 3 business days. We notify the Customer when the refund starts.

A complaint should identify the order, describe the issue, state the requested remedy and include useful photos where possible. We answer consumer complaints within 14 days. Depending on the statutory conditions, the remedy can include repair, replacement or a reprint, price reduction, or termination of the contract. The Seller bears return or collection costs for goods that do not conform to the contract.

The complete ordering and production rules are set out in the Printer-S Terms. This page does not restrict rights granted by mandatory law.